Refund policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Eligibility for Return
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused with tags attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
Start a Return
To initiate a return, please contact us at info@mcguiresclocks.com before returning the item. We will guide you through the return process.
If your return is accepted, we will provide you with a return shipping address. Please note that if your original order qualified for free shipping, you will be responsible for the return shipping costs. Returns cannot be processed without prior authorization, so please ensure you contact us before sending the item back.
For any questions or assistance regarding your return, feel free to reach out to us at info@mcguiresclocks.com.
Damages and Issues
Please inspect your order upon receipt. If your item is defective, damaged, or if you received the wrong item, please contact us immediately so we can assess the issue and resolve it.
Non-Returnable Items
Certain items cannot be returned. If you have questions or concerns about a specific item, please reach out to us.
Sale Items & Gift Cards
We do not accept returns on sale items or gift cards.
Exchanges
The most efficient way to exchange an item is to return the original product, and once the return is approved, place a new order for the replacement item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.
If 15 business days have passed since you received your return approval and you have not seen your refund, please contact us at info@mcguiresclocks.com.